Tuesday, July 19, 2011

A Social Game - Good thread from Google Plus

One of the neat features of Google Plus that users need to try out and understand is the ability to go public with a post.

At the bottom of this entry there is a fun one I took part in with Google employees as an experiment or game if you will. (This is a journey into social) I strongly encourage everyone to get a flavor for Google+ by reading the post. If you like it share as you see fit.

The crux of the situation was I was in a different thread with some of these guys and I wanted to ask a follow up question. Almost like an exercise in citizen journalism. Could one person ask for a response from a real person in a company, who wasn't even really "authorized" by his company to speak out on the manner? Could they actually get a response?

I get a sense that with Google+ you can have that personal interaction with real (or fake if thats what your looking for or suits your collaboration needs best) people, and have the benefit of that conversation being available to anyone wether they have "Friended" you or not, whether you are even logged into the platform or not.

It can be a risk to do so, but there is also great reward that can come from it as well. Some friends I've developed in my company remind me occasionally, that there is (or at least there shouldn't be in most cases) no big payoff available without at least putting a little skin in the game, you have to risk something if you want the reward.

Think big,
get social,
do commerce,
play games.

Let's see if we can find new ways to help Build a Smarter Planet along the way without even trying too hard.

If you've got ideas, but need help refining them, work with your Business Partners who you trust, and have people not afraid to dream enough to find a vision to share in hopes of solving your problems. They can help you build the vision as well as the platform.

I know it works, I've worked for a company that is a great partner to both our customers and our technology partners for years. This is how we work together with our partners to solve problems, with honesty, respect, clarity of vision, excellence in execution, and follow-up when we are done.

Because no one is perfect and we are striving to always improve our game, so that we do a better job of improving your company's game.

Travis

This is a journey into social

The video below is from a record on my 'droid right now, the opening line was the inspiration for the name on the link.



If any IBM'rs read this tell your company I say happy 100th!!!

Sunday, July 17, 2011

Social Networks of the Future?

Following is a question that popped up in my stream on Google Plus that I decided to answer. Thanks to Daniel Travolto at gpeep.com for letting me into his circle and asking the question.

what do you think will happen with G+ from a macro perspective? the world will be more connected? More ideas will be put into reality and faster? More talented people will find a way to make money of their art? what else? i am curious what you think

My response to this question was in part from the brilliant people I had the opportunity to record a This Week in Lotus podcast with....
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I think a lot of hard drives will fill up with data.

I don't know if the world will get more connected per say. In meat space we already all subscribe to a mass transit system that's got us in a pretty comfy spot in our galaxy, this connects us in a fundamental way that should never be forgotten.

I do think however the connections will get stronger and richer and more serendipitous if you will. We will be able to bring enough of our identity into a network so when a new connection is made it can grow quickly and without a lot of effort.

Now after saying nothing much in two paragraphs, I'll jump the shark and offer this meme to society in the hopes it catches fire, before others to start a fire to ignite social change, thank you Mohammed. I haven’t had time to read his story yet, but the general story and his name I have heard.

One could hope new richer conversations could take place and bubble up through the collective consciousness to transform society as a whole. Imagine the effect twitter and Facebook have had in the Arab Spring.

The internet's ability to carry the news of political turmoil in WI to Egypt, and despite the Egyptians struggle with more fundamental government issues than us, some people there bought pizza for protesters in Madison WI.

If the tools already built can help spark something like the Arab Spring, imagine our tools are where they could be two years from now. What could that level of technical advancement in society have done to facilitate not just the uprising, but the aftermath. The nation building, I hear that stuff is expensive if we try to do it for them.

Now flip that over to the USA, where our starting point isn't so bad. Our political body and physical society is fractured and operating under rules that are not exactly purpose built for this day and age. We don't need a revolution, we just need an honest debate.

Then the people who are struggling to come together to design new governments for the nations that did revolt, could follow our example and use the new tools to facilitate the new governmental structures they need to build.

___________________________________________________________

Is it time to get social and collaborate?

Can we build a smarter planet with our clouds and social networks?

I think the answer to both of these questions is yes.

Link: gpeep

Thursday, July 14, 2011

The Impact Google+ Might Have on the Enterprise

Here are some of the notes I compiled for the This Week in Lotus Podcast. Please note there was a lot of discussion on this and other topics on the podcast and the purpose of putting some of these notes out there is to cover content I wanted to share but didn't come up as a natural part of the discussion we had this morning. I know there are great counter arguments to some of my opinions and nuances that should be elaborated on, so have it folks.

Internally run collaboration is still much different from public social networks from a perspective of tools in the network. What is the Facebook answer to Files, Wikis, Blogs? It does not exist. It has status updates, events, pages and groups some severely lacking in tooling to manage anything. Social networks don’t necessarily need these tools baked in because that's not their purpose (socializing). In enterprise we need to get work done and that requires some specialized tooling to help us manage the information we are generating. We aren't at work to socialize, we are there to achieve goals and produce, the social aspect is just an aspect to layer on to do so with greater visibility and productivity.

To be honest I think social networks will develop these some of these tools because consumers can benefit from these tools as well. People with inter-mural sports leagues, boy or girl scout troops their children participate in, etc are using social networks to help coordinate their activities. They are seeing value in doing so but they are still sorely lacking in richness of features to manage the events and groups or present them in different formats enabling new insight. I’ll give Google Plus the benefit of the doubt and assume they will come up with great ways to integrate plus with Google Chat, Sites, GMail and Calendar to provide the rich tooling that is lacking in other networks. Granted with the Facebook app platform thrid parties can provide this is well, but I’m not convinced that is the best way to go for some things that should be core capability. The way Facebook has structured it it opens up a whole new avenue of security concern, now you’re sharing this data with a third party as well and they need to see some benefit from the transactions they are enabling.

Enterprise is not moving internal functions to any public free service platforms, any time soon. Ownership, control, security are all the primary concerns from the enterprise perspective. Can all these be addressed by a purely public platform to satisfy the enterprise? Do the social networks want to take on the liability and or display the flexibility they need to do to win business in the enterprise space. I think the market would have to change dramatically in stance towards risk or the assumed risk of the public platform for that to happen. Hosted and or SaaS commercial only options are a different story where providers can work more closely with customers to meet those needs. The last thing I want is my personal private network changing to win enterprise business. They are best off servicing their number one customer, individual consumers, and providing avenues for enterprises very specific ways of interacting with and understanding their users.

Take Wikipedia for example. It had an impact on validating the use case and value for wikis, however it also provides a wealth of data to the world as well, consumers and enterprise. In the long run that will be it's greater contribution to society in general. Enterprise will benefit from the functionality Google+ will drive through new integration and use paradigms as they make their way into enterprise software, but don't discount the value of other information Google may be able to compile from the new aspects it is adding to the vast hoard of user data it already has.

Workers don’t want Google+ adopeted for work either, they want the user experience because it enables social behavior without the challenges of driving collaboration through email. But who is really going to want finish reading the thread of a post among friends and move on to an alert that a system is down, or a customer is in a pinch and needs some extra attention ASAP.. It’s hard enough to disconnect from work now that so many are carrying corporate mobile devices.If your enterprise integrates with your social network of choice, how can you effectively disconnect? I’ve actually heard in more personal discussions with customers they are looking for the next big social network to decouple from some of the connections they’ve made with coworkers through public social platforms.

Enterprise customers do want to leverage the power of public social networks, I'd expect Goolge+ will be more open and friendly to integration points for back and forth collaboration between internal systems and public networks. I do understand there are a lot of tools on the consumer side living on desktops, browsers and mobile devices that help bridge multiple external social networks and can incorporate internal networks, but CRM and other in house systems can and should do better than having to rely on hacks utilizing consumer tools to move enterprise volumes of data between internal and external collaboration environments. Diaspora may have more impact in this regard than Google+

Just like Facebook design pushed in-house deployed products, Google + will push commercial vendors to add new features, and at a faster pace. The good news for those vendors is they don't have to do the research and development, just adapt what works for their product and it's use cases.

Link: This Week In Lotus Podcast